Contact channel
The direct contact address for Soul Trait Extractor is support@soultraitextractor.com. Begin the subject with one of these topics: Bug, Accessibility, Content correction, Privacy, or Rights-holder concern.
Send only the information needed to understand the request. Do not include account credentials, full identity documents, payment information, complete quiz answers, or other sensitive personal information unless the site team specifically explains why it is required through an appropriate private process.
Bug and accessibility reports
For a technical problem, include the page URL, what you expected to happen, what actually happened, and the browser and device type. If the problem relates to quiz progress, say whether you were starting, resuming, answering, viewing the result, downloading a share image, or retaking the quiz. A screenshot can help, but remove personal browser data before attaching it.
Accessibility reports are especially welcome. Describe the task you were trying to complete and the barrier you encountered, such as keyboard focus, screen-reader labeling, motion, contrast, zoom, touch target size, or content order. You do not need to disclose a diagnosis or disability. A description of the failed interaction is enough to investigate the problem.
Content corrections
For a factual or editorial correction, include the exact page URL, quote a short portion of the statement in question, explain the proposed correction, and link to a reliable source or relevant in-game context when possible. The project distinguishes explicit game material from common fan interpretation, so a useful report should say whether the issue concerns canon wording, an inference, a scoring explanation, or the site’s own reflective guidance.
Requests to add a new page are evaluated based on whether the page answers a distinct visitor need and can provide original value. Slight keyword variations are not enough reason to publish duplicate pages.
How to make a report useful
Keep one email focused on one problem unless several symptoms clearly share the same cause. A descriptive subject such as “Keyboard focus disappears after opening the result” is more useful than “Site broken.” Focus on facts another person can reproduce.
For visual problems, mention the approximate screen size and whether browser zoom or large text was enabled. For a calculation concern, do not send a complete personal answer set; instead, describe the scoring rule you believe is inconsistent and point to the relevant explanation on the methodology page. For intermittent problems, say how often they occur and whether clearing saved progress changes the result.
Reports may be written in clear English or Chinese. Messages may be summarized or translated so the eventual correction is understandable to the site’s primarily English-language audience.
Privacy requests
The quiz answer set and latest result are stored in your own browser’s local storage. The operator cannot look up or delete a local copy that was never received. You can remove it with Retake, Clear saved progress, or your browser’s site-data controls. See the Privacy Policy for analytics, cookies, advertising, and regional choices.
For a privacy question or request, email support@soultraitextractor.com. State the country or region whose privacy right you are invoking only if it is relevant; do not attach identity documents unless reasonable verification is requested and a safe process is provided.
Copyright and rights-holder concerns
This is an unofficial fan project with no affiliation, endorsement, or sponsorship from Toby Fox or the UNDERTALE/DELTARUNE teams. If you are a rights holder or authorized representative and believe a specific page, image, or statement creates a rights issue, identify the exact URL and the material concerned. Do not publish confidential evidence in a public channel; request private follow-up when needed.
Good-faith reports will be reviewed and may result in clarification, attribution, replacement, restriction, or removal. The complete project status and limitation language is available on the Disclaimer page.
What to expect
Messages are reviewed as availability allows. This is not a live-chat or emergency service, and no fixed response time is promised. Clear, narrowly scoped reports are easier to verify and resolve. Spam, abusive messages, automated promotions, requests to manipulate quiz outcomes, and invitations to buy or exchange traffic may be ignored.
If a report can be resolved publicly through a page correction, the site may publish the correction without identifying the sender. A response may ask for the affected URL, browser details, or a smaller reproduction case. Sending a message does not guarantee that a requested feature, interpretation, or content change will be adopted.